Frequently Asked Questions
Everything you need to know about your Magicshine lighting gear.
What is the standard shipping time for Magicshine products?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-20 business days depending on the destination.
Are Magicshine bike lights waterproof?
Most of our lights feature an IPX4 to IPX7 waterproof rating, making them resistant to heavy rain and splashes. Please check the specific product specifications for the exact rating of your model.
What is your return policy for sports equipment?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and unused condition for a full refund.
Do your products come with a warranty?
Yes, all Magicshine light heads come with a 24-month warranty, and battery packs come with a 6-month warranty covering any manufacturing defects from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
How do I know when my battery needs recharging?
Most Magicshine lights are equipped with a smart battery indicator. The power button will change color (typically from green to red) to notify you when the battery level drops below a certain percentage.